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PLEASE
READ THESE TERMS AND CONDITIONS CAREFULLY
The following terms and conditions are incorporated in and form part
of any agreement you may make for the rental of a property managed
or listed with the company, ("The Property"). No amendments
to or deletions from these terms shall be valid unless expressly accepted
and confirmed in writing.
THE PARTIES
The "Client" shall mean the person signing the Booking Form.
His signature shall constitute acceptance of all these booking Conditions
on behalf of the Client and each and every guest on whose behalf he
warrants his authority to sign. The "Company" shall mean
Louella Winsor Villas Ltd. The "Owner" shall mean the property
owner.
THE AGENT
Agreements for the use of the property are made between the Client
and the Owner. The Company acts as an Agent for the Owner in making
arrangements for the rental of the property and all and any services
which might, from time to time, be agreed to be provided by the Owner.
With regard to ancillary services, agreements shall be made between
the Client and the provider of the said services upon such terms as
shall be agreed between them.
THE AGREEMENT
The terms and conditions for the use of the property shall be as contained
in: i) The signed Booking Form and ii) These booking conditions and
iii) The Confirmation from the Company accepting the booking Together
called "The Agreement". The Agreement shall become binding
when the Company has received from the Client the rental deposit either
by transfer or credit card hereinafter mentioned and the receipt by
the client of an invoice confirming deposit received.
DEPOSITS AND
PAYMENTS
Payment by the Client to the Company of a deposit equal to 50% of
the total rental fee is required to confirm a reservation and payment
of the remaining 50% is required 10 weeks prior to the Client’s
arrival. The Company reserves the right to request a deposit of 50%
of the total rental fee before accepting any booking. Where a booking
is requested 10 weeks or less before the client’s arrival date,
full payment must be made to secure the booking. If full payment is
not made 10 weeks prior to the arrival of the Client, the Company
reserves the right to cancel the booking and forfeit the deposit paid.
A rental deposit paid to the Company shall be held by the Company,
(subject to the terms thereof), on behalf of the Client until acceptance
of the booking is sent to the Client and thereafter such sum shall
be held, (subject to the Company’s brokerage and other proper
charges), on behalf of the Owner. The Client shall ensure that all
members of his party, if resident in the UK, have their own travel
insurance, covering cancellation charges and emergency assistance,
and name it on the Booking Form. In the case of cancellation of a
booking by the Client, payments are not refundable by the Company
and are covered only by insurance. For clients wanting to pay
by bank transfer, Louella Winsor Villas Ltd does not accept any charges,
these must be met by the client.
Additional Booking Requirements
-
7.50% Tax (not included in rates)
- Actual exchange rate may vary
SECURITY DEPOSITS
The Client is required to pay a security deposit. The precise amount
of the security deposit shall be stipulated in the Confirmation from
the Company accepting the booking. Any security deposit shall be held
by the Company as security for any loss or damage to the property
or it’s contents. The security deposit less the cost of repairing
any damage occasioned by the Client or his guests shall be refunded
to the Client approximately 4 weeks after the end of the rental period.
TELEPHONE DEPOSIT
At properties where there is an overseas debar in place on the telephone
line the Client can request the debar be lifted provided two weeks’
notice in writing is given. The company shall hold any telephone deposits
until all telephone bills for the Client’s rental period have
been received. The telephone deposit, less the cost of telephone bills
and service charge, shall be refunded to the Client. All local calls
are free of charge.
THE COMPANY’S
RESPONSIBILITIES AND EXEMPTIONS
The company undertakes to ensure that all information given in property
descriptions, directions and maps is accurate at the time of printing.
The Company cannot accept liability for disruption to services or
disturbance to the Client due to building work, noise or nuisance
caused by any third party. In the event that the Company is given
prior notice of building work which may prove disruptive to the client,
the Company will endeavour to provide the Client with alternative
accommodation. The company does not accept any responsibility for
the performance by the Client, the Owner or any third party of their
agreements or for any consequences due to their non-performance. The
Company shall not be liable for any neglect, default or failure by
the Company, their servants, agents or representatives provided that
they have acted in good faith, in the honest and reasonable belief
that their acts are proper and their information is accurate and reliable.
USE OF THE PROPERTY
The Client may not use the property for any purpose other than that
of a private holiday residence for the accommodation of the Client
and his guests unless otherwise agreed in writing by the Owner. The
Client shall not do or suffer to be done anything that might be or
become a nuisance or annoyance to the Owner, or the occupiers of adjoining
land or that might invalidate any insurance policies effected on the
property, and shall not bring any animals into the property. The Client
shall not sub-let or assign his rental of the propert. Unless previously
agreed with the Company and/or the Owner, the client will vacate the
property by 12 noon on the final day of the rental period. The Client
shall leave the property and all the furniture, fixtures and effects
in good order and condition, (fair wear and tear excepted) and shall
inform the Company or the Owner or the Owner’s staff promptly
of any damage caused to the property or it’s contents during
occupation by the Client. The Client undertakes to pay for any damage
and for missing items.
COMPLAINTS AND DISPUTES
The Company receives very few complaints but those which occur are
normally settled swiftly and amicably. If the Client is dissatisfied
with the accommodation or service offered, it his responsibility to
inform the Owner or his representative as soon as possible so that
remedial action can be taken. If the local representative is not available
or is not able to resolve the matter, the Client should then contact
the Company at the UK office within 48 hours of the problem arising.
The Company will endeavour to do everything possible to assist the
Client. Complaints should be sent in writing to the office within
2 weeks of the end of the rental period. If the Client does not follow
this complaints procedure, thereby depriving the Company of the opportunity
to investigate and rectify the problem, the Company cannot accept
any responsibility for any claim. In the event that any dispute of
difference shall arise between the Client and the Owner or the Company
or any of them which is not resolved speedily and amicably between
them, the matter in dispute shall be resolved by arbitration in Barbados
in accordance with Barbados law. |
